Product Handover

  • Wooden flooring or interior accessories will be delivered with counting and confirmation from the buyer.

  • Customers are allowed to carefully inspect the products before receiving them.

  • Customers have the right to file a complaint if the products do not meet their requirements.

  • After the products have been handed over, Lac Phat Home Decor will not be responsible for any damages or shortages.

EXCHANGE POLICY

LAC PHAT HOME DECOR CO., LTD
1. Scope of Application
This policy applies to WPC (Wood Plastic Composite) material products provided by Lac
Phat Home Decor, including:
• WPC products
• Wall and ceiling panels
• Decorative slats and wave panels
• Accompanying installation accessories


2. Exchange Period
• Customers may request an exchange within 10 days from the date of receipt (based
on delivery note or purchase invoice).
• After this period, exchange requests will not be accepted unless covered under the
warranty policy.


3. Exchange Conditions
Products may be exchanged in the following cases:
• Technical defects from the manufacturer (cracks, breakage, warping, incorrect color,
etc.).
• Wrong model, quantity, size, or type delivered compared to the original order.
• Damage caused during transportation by Lac Phat Home Decor.
Note:
• Products to be exchanged must be unused, uncut, and kept in original packaging,
without scratches or deformation.
• A purchase invoice or delivery note is required for verification.


4. Cases Not Eligible for Exchange
Product exchange is not applicable if:
• The product has been installed, cut, or used.
• Damage is caused by the user or third-party installation.
• Packaging is no longer intact, or damage occurred due to improper storage or
handling after delivery.
• The exchange request is made after 10 days from the date of receipt.


5. Exchange Process
1. Contact us via:
o Hotline: (+61) 472 731 797
o Email: info.lacphatdecor@gmail.com
o Website: www.lacphatdecor.com
o Or visit the showroom/office of Lac Phat Home Decor directly.
2. Provide information: Order code, photos of defective/incorrect product, and delivery
note.
3. Verification: Our Customer Service team will check and respond within 02–03
working days.
4. Exchange handling:
o Replace with the correct product as per the original order.
o Free exchange if the issue is due to manufacturer or company error.
o For exchanges due to a change of mind, the customer will cover shipping
and any price difference (if applicable).


6. Support Commitment
Lac Phat Home Decor prioritizes customer satisfaction and experience. We are committed to
handling all exchange requests quickly and transparently to ensure maximum satisfaction.