Shipping & Delivery Support Policy

Free or Discounted Delivery

Depending on the project scale, Lac Phat Home Decor will offer free transportation for projects with large construction areas.
For smaller projects that can be delivered by motorbike, the delivery cost will be equivalent to the rates charged by Grab or other delivery apps.
In cases of bulky goods, delivery fees will be calculated based on the cost of transportation by a three-wheeler or a truck.

Note: Goods are delivered directly to the project site. If customers require additional services such as carrying the products upstairs or into specific areas, this must be arranged separately with the delivery personnel.

Damage During Delivery

Lac Phat Home Decor takes full responsibility for replacing or exchanging products if damage occurs during transportation caused by our factory or by Lac Phat’s delivery partners.
Customers are entitled to check the products upon delivery and may request a replacement if the goods are damaged. Once the products have been successfully handed over at the site, Lac Phat Home Decor will not be liable for any damages thereafter.

Product Handover at Project Site

All products delivered to the project site must be checked, counted, and confirmed by the customer. After the handover is completed, any damage or shortages will no longer fall under Lac Phat Home Decor’s responsibility.

Complaints & Inquiries Related to Delivery

For any questions or complaints regarding our shipping policy, please contact us at info.lacphatdecor@gmail.com for the fastest support.